Computer maintenance & Computer Repairs in Edinburgh, Lothians & Fife

The edesk ePlan™ is our range of Planned Preventative Maintenance & Support packages.

With an edesk ePlan™ we visit or remote connect regularly to perform essential Planned Preventative Maintenance, including system and security updates and take off-site backups.

With an edesk ePlan™ you get direct access to your Local edesk IT Support Engineer - Weekdays, Evenings and Weekends too - No 9-5 or anonymous off-shore call-centres here.

With an edesk ePlan™ you can sleep easy in the knowledge that if something should happen, we are right here for you; ensuring you and your business are saved from the inconvenience and unacceptable cost of a lengthy down time.

Client Priority Services

Included FREE within each ePlan™ package:

• Direct Access to On-Call Engineer 24x7
• Priority Helpdesk Response
• Priority Appointment Scheduling
• No Emergency Call-Out Charges

We provide a great Telephone, Email and Remote Support Service; plus a rapid on-site, face-to-face, person-to-person support service when required.

Our core service benefits can include:

• Saved time - we take care of the problem
• Reduced stress - one call and we're on the case
• Regained Focus - You concentrate on what matters to you
• Increased Profit - More time to grow your business

Our core service features can include:

• Available 24x7x360 Direct Mobile To Engineer*
• Independent Advice
• Requirements Analysis, Specification & Installation
• Virus, Internet & Data Security
• Regular On-Site Maintenance
• On-Site, Telephone and Email Support
• Data Backups
• Wireless Networking
• Hardware Troubleshooting
• Software Troubleshooting
• Hardware and Software Upgrades
• Internet and Email Setup

* Note: 24x7x360 service is only available to ePlan™ Contract Clients.
Otherwise our Standard service hours are Monday to Friday 8am to 6pm.