IT SUPPORT & Computer Maintenance
edesk provides comprehensive On-Site, Remote, Telephone & Email based support for Sole Traders, Freelancers, Home Office, Branch Office & Smaller Office Based businesses.
- Would your business operate more effectively with better use of IT?
- Would you rather be growing your business that Solving IT problems?
- Would you like someone with the right skill and afforable rates to call on?
edesk can help, on an ad-hoc or regular basis, our services are based around your needs.
edesk is Flexible, fits your Budget, gives you Immediate benefits and offers excellent Return On Investment.
Telephone & Remote Login Supportedesk clients can call to talk about an IT problem and we'll help sort it out. If required we can remotely connect to a computer to resolve the problem hands-on.
On-site Support
We can visit you at a time & place that suits your schedule and business needs. Be that Day, Evening, Night or Weekend - genuine flexibility and a can-do attitude is key to our clients.
Maintenance & Support Packages
The edesk ePlan™ is a Planned Preventative Maintenance & Support package..
Flexible enough to adapt to your business, budget and cash flow needs.
With an edesk ePlan™ we visit or remote connect regularly to perform essential Planned Preventative Maintenance, including system and security updates and take off-site backups.
With an edesk ePlan™ you get direct access to your regular Local IT Support Engineer - Weekdays, Evenings and Weekends too - No 9-5 or anonymous off-shore call-centres here.
With an edesk ePlan™ you can sleep easy in the knowledge that if something should happen, we are right here for you; ensuring you and your business are saved from the inconvenience and unacceptable cost of a lengthy down time.
We provide a great Telephone, Email and Remote Support Service; plus a rapid on-site, face-to-face, person-to-person support service when required.
Our core service benefits can include:
- Saved time - we take care of the problem
- Reduced stress - one call and we're on the case
- Regained Focus - You concentrate on what matters to you
- Increased Profit - More time to grow your business
Our core service features can include:
- Available 24x7x360 Direct Mobile To Engineer*
- Independent Advice
- Requirements Analysis, Specification & Installation
- Virus, Internet & Data Security
- Regular On-Site Maintenance
- On-Site, Telephone and Email Support
- Data Backups
- Wireless Networking
- Hardware Troubleshooting
- Software Troubleshooting
- Hardware and Software Upgrades
- Internet and Email Setup
* Note: 24x7x360 service is only available to ePlan™ Contract Clients.
Otherwise our Standard service hours are Monday to Friday 8am to 6pm.
- Saved time - we take care of IT
- Reduced stress - just one call to us
- Regained Focus - concentrate on what matters
- Increased Profit - time to grow your business
- 24x7x360 Direct Access To Engineer*
- Independent Advice
- Requirements Analysis, Specification & Installation
- Virus, Internet & Data Security
- Regular On-Site Maintenance
- On-Site, Telephone and Email Support
- Data Backups
- Wireless Networking
- Hardware Troubleshooting
- Software Troubleshooting
- Hardware and Software Upgrades
- Internet and Email Setup
Included FREE within each Monthly package:
- Direct Access to On-Call Engineer
- Priority Helpdesk Response
- Priority Appointment Scheduling
- No Emergency Call-Out Charges