IT SUPPORT
edesk provides comprehensive On-Site, Remote, Telephone & Email based support for Sole Traders, Freelancers, Home Office, Branch Office & Smaller Office Based businesses.
- Would your business operate more effectively with better use of IT?
- Would you rather be growing your business that Solving IT problems?
- Would you like someone with the right skill and afforable rates to call on?
edesk can help, on an ad-hoc or regular basis, our services are based around your needs.
edesk is Flexible, fits your Budget, gives you Immediate benefits and offers excellent Return On Investment.
Telephone & Remote Login Support
No need for a support contract. You can call to talk about your IT problem and we'll help you sort it out. If required we can remotely connect to your computer to resolve the problem for you.
These services cost £1 per minute, charged in blocks of 15 mins.
On-site Support
We can visit you at a time & place that suits your schedule and business needs.
Our pricing structure is quite straight forward.
With an ePlan™ support contract:
- Standard On-site Hourly rate: £50+vat
- Emergency On-site Hourly rate (4Hr Response): £75+vat
Without an ePlan™ support contract:
- Standard On-site Hourly rate: £75+vat
- Emergency On-site Hourly rate (4Hr Response): £100+vat
Maintenance & Support Packages
The edesk ePlan™ is a Planned Preventative Maintenance & Support package starting from just £35+vat per month.
Flexible enough to adapt to your business, budget and cash flow needs.
With an edesk ePlan™ we visit or remote connect regularly to perform essential Planned Preventative Maintenance, including system and security updates and take off-site backups.
With an edesk ePlan™ you get direct access to your regular Local IT Support Engineer - Weekdays, Evenings and Weekends too - No 9-5 or anonymous off-shore call-centres here.
With an edesk ePlan™ you can sleep easy in the knowledge that if something should happen, we are right here for you; ensuring you and your business are saved from the inconvenience and unacceptable cost of a lengthy down time.
We provide a great Telephone, Email and Remote Support Service; plus a rapid on-site, face-to-face, person-to-person support service when required.
Our core service benefits can include:
- Saved time - we take care of the problem
- Reduced stress - one call and we're on the case
- Regained Focus - You concentrate on what matters to you
- Increased Profit - More time to grow your business
Our core service features can include:
- Available 24x7x360 Direct Mobile To Engineer*
- Independent Advice
- Requirements Analysis, Specification & Installation
- Virus, Internet & Data Security
- Regular On-Site Maintenance
- On-Site, Telephone and Email Support
- Data Backups
- Wireless Networking
- Hardware Troubleshooting
- Software Troubleshooting
- Hardware and Software Upgrades
- Internet and Email Setup
* Note: 24x7x360 service is only available to ePlan™ Contract Clients.
Otherwise our Standard service hours are Monday to Friday 8am to 6pm.
Core benefits can include
- Saved time - we take care of IT
- Reduced stress - just one call to us
- Regained Focus - concentrate on what matters
- Increased Profit - time to grow your business
Core features can include
- 24x7x360 Direct Access To Engineer*
- Independent Advice
- Requirements Analysis, Specification & Installation
- Virus, Internet & Data Security
- Regular On-Site Maintenance
- On-Site, Telephone and Email Support
- Data Backups
- Wireless Networking
- Hardware Troubleshooting
- Software Troubleshooting
- Hardware and Software Upgrades
- Internet and Email Setup
Client Priority Services
Included FREE within each Monthly package:
- Direct Access to On-Call Engineer
- Priority Helpdesk Response
- Priority Appointment Scheduling
- No Emergency Call-Out Charges