IT SUPPORT & Computer Maintenance

edesk provides comprehensive On-Site, Remote, Telephone & Email based support for Sole Traders, Freelancers, Home Office, Branch Office & Smaller Office Based businesses.

edesk can help, on an ad-hoc or regular basis, our services are based around your needs.

edesk is Flexible, fits your Budget, gives you Immediate benefits and offers excellent Return On Investment.

Telephone & Remote Login Support

edesk clients can call to talk about an IT problem and we'll help sort it out. If required we can remotely connect to a computer to resolve the problem hands-on.


On-site Support

We can visit you at a time & place that suits your schedule and business needs. Be that Day, Evening, Night or Weekend - genuine flexibility and a can-do attitude is key to our clients.


Maintenance & Support Packages

The edesk ePlan™ is a Planned Preventative Maintenance & Support package..

Flexible enough to adapt to your business, budget and cash flow needs.

With an edesk ePlan™ we visit or remote connect regularly to perform essential Planned Preventative Maintenance, including system and security updates and take off-site backups.

With an edesk ePlan™ you get direct access to your regular Local IT Support Engineer - Weekdays, Evenings and Weekends too - No 9-5 or anonymous off-shore call-centres here.

With an edesk ePlan™ you can sleep easy in the knowledge that if something should happen, we are right here for you; ensuring you and your business are saved from the inconvenience and unacceptable cost of a lengthy down time.

We provide a great Telephone, Email and Remote Support Service; plus a rapid on-site, face-to-face, person-to-person support service when required.

Our core service benefits can include:

Our core service features can include:

* Note: 24x7x360 service is only available to ePlan™ Contract Clients.
Otherwise our Standard service hours are Monday to Friday 8am to 6pm.


Core benefits can include
  • Saved time - we take care of IT
  • Reduced stress - just one call to us
  • Regained Focus - concentrate on what matters
  • Increased Profit - time to grow your business
Core features can include
  • 24x7x360 Direct Access To Engineer*
  • Independent Advice
  • Requirements Analysis, Specification & Installation
  • Virus, Internet & Data Security
  • Regular On-Site Maintenance
  • On-Site, Telephone and Email Support
  • Data Backups
  • Wireless Networking
  • Hardware Troubleshooting
  • Software Troubleshooting
  • Hardware and Software Upgrades
  • Internet and Email Setup
Client Priority Services

Included FREE within each Monthly package:

  • Direct Access to On-Call Engineer
  • Priority Helpdesk Response
  • Priority Appointment Scheduling
  • No Emergency Call-Out Charges