IT Support in Edinburgh, Lothians & Fife

edesk provides comprehensive On-Site, Remote, Telephone & Email based support for Sole Traders, Freelancers, Home-Office and Smaller Office Based businesses.

• Would your business operate more effectively with better use of IT?
• Would you rather be growing your business that Solving IT problems?
• Would you like someone with the right skill and affordable rates to call on?

edesk can help, on an ad-hoc or regular basis, our services are based around your needs.

With support prices from just £25+VAT per month

edesk is Flexible, fits your Budget and gives you immediate benefits.

Helpdesk

edesk clients can call to talk about an IT problem and we'll help sort it out. If required we can remotely connect to a computer to resolve the problem hands-on.

On-site Support

We can visit you at a time & place that suits your schedule and business needs. Daytime, Evening, Night or Weekend - genuine flexibility and a can-do attitude is key to our clients.

Computer Maintenance

The edesk ePlan™ is our range of Planned Preventative Maintenance & Support packages.

With an edesk ePlan™ we visit or remote connect regularly to perform essential Planned Preventative Maintenance, including system and security updates and take off-site backups.

With an edesk ePlan™ you get direct access to your Local edesk IT Support Engineer - Weekdays, Evenings and Weekends too - No 9-5 or anonymous off-shore call-centres here.

With an edesk ePlan™ you can sleep easy in the knowledge that if something should happen, we are right here for you; ensuring you and your business are saved from the inconvenience and unacceptable cost of a lengthy down time.

Client Priority Services

Included FREE within each ePlan™ package:

• Direct Access to On-Call Engineer 24x7
• Priority Helpdesk Response
• Priority Appointment Scheduling
• No Emergency Call-Out Charges

We provide a great Telephone, Email and Remote Support Service; plus a rapid on-site, face-to-face, person-to-person support service when required.

Our core service benefits can include:

• Saved time - we take care of the problem
• Reduced stress - one call and we're on the case
• Regained Focus - You concentrate on what matters to you
• Increased Profit - More time to grow your business

Our core service features can include:

• Available 24x7x360 Direct Mobile To Engineer*
• Independent Advice
• Requirements Analysis, Specification & Installation
• Virus, Internet & Data Security
• Regular On-Site Maintenance
• On-Site, Telephone and Email Support
• Data Backups
• Wireless Networking
• Hardware Troubleshooting
• Software Troubleshooting
• Hardware and Software Upgrades
• Internet and Email Setup

* Note: 24x7x360 service is only available to ePlan™ Contract Clients.
Otherwise our Standard service hours are Monday to Friday 8am to 6pm.